• Community Banker I (1183)

    American National Bank
    Job Description
    Universal Job Requirements
    It is the responsibility of every employee in the bank to ensure:
    • All personal actions demonstrate strong ethics in full alignment with all applicable consumer protection laws, financial industry regulations, the bank’s overall Compliance program objectives, as well as documented policy and procedure.
    • Personal finances are effectively managed.
    • Reliable attendance is maintained.
    • Personal actions continuously reflect the bank in a professional and positive manner.
    • The effective completion of all duties as assigned.
    Job Competencies
    Job-Specific Competencies  
    1. Financial Services Industry: Knowledge of financial services industry's trends, directions, major issues, regulatory considerations and trendsetters.
    1. Branch Banking Services: Knowledge of the responsibilities, issues, regulations, business practices, and operation of Community Banking branches.
    1. Wholesale Banking Services: Knowledge of the responsibilities, issues, and business practices that enable financial transactions among correspondent banks, other financial services companies, major corporate clients, and the Federal Reserve Bank.
    1. Banking Products: Knowledge of the products and services available through the branch.
    1. Financial Services Regulatory Environment: Knowledge of applicable federal, state, local, and company-specific regulations, policies and guidelines affecting business practices.
    1. Fraud Detection and Prevention: Knowledge of processes, tools and techniques for detecting, addressing and preventing fraudulent situations.
    1. Client Interaction: Knowledge of practices, tools, and techniques for communicating with a client.
    1. Selling: Knowledge of and ability to use diverse tools, tactics and techniques to persuade a person to perform a desired action.
    Essential Job Duties & Responsibilities
    • Opens a variety of new accounts for clients including checking and savings accounts, IRA, CD, and others. Provides information and answers questions regarding interest rates, fees, and bank policies. Serves as a back-up for the Teller line.
    • Generates growth in deposit balances through the sale, marketing, promotion and referral of products by actively soliciting referrals developed from both internal and external sources. Gain and maintain a strong understanding of how to present features and benefits of products to clients based on their varying financial needs.
    • Provides outstanding client service to all existing and prospective clients in person or over the phone to determine the best strategy for assisting with their financial needs. Acquire, retain, deepen and manage the relationship with clients. Establish credibility and rapport while reviewing opportunities to benefit the client’s financial relationship in a friendly and personable manner.
    • Handle customer requests through email and phone including password resets, ACH and other documentation. Provides support for cash management, electronic banking, and debit card issues.
    Career Ladder
    Level Description
    Community Banker I (1584640) An experience Teller who is moving into a Community Banker role for the first time.
    Community Banker II (1584639) An experienced Community Banker I with 1-3 years of related experience or no experience with an Associate’s Degree. Knowledge and experience initiating consumer loans.
    Community Banker Lead An experienced Community Banker I or II with 3-5 years of related experience. Expected to train and mentor new Tellers and Community Bankers.  
    Experience, Education & Training Requirements
    Experience Needed:
    • High School Diploma or its equivalent is required.
    • Four to six month’s client service experience is required; previous Sales experience preferred.
     Skills & Abilities Needed:
    • Basic mastery and commitment to the continuous development of personal performance around the job-specific and competencies necessary for this this role.
    • The ability to effectively work both independently as a contributor and collaboratively in a team is required.
    • Excellent communication (oral and written).
    • The ability to travel throughout the work day among branch locations in the area as needed.
    • Basic computer skills with the ability to learn the core banking system and maintain working knowledge of MS Office.
    • Strong attention to detail and highly organized while focusing on work quality.
    • Ability to establish priorities and meet deadlines.
    • Knowledge of bank products and services.
    • Knowledge of bank organizational structure, policies, and operating procedures.
    • Thorough knowledge of Teller operations.
    • Desire to provide excellent client service with a consultative approach.
    • Strong ability to maintain confidentiality.
    Contact Information
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