• Consumer Loan Collector - LaVista (1371)

    American National Bank-La Vista
    Job Description

    Job Summary

    American National Bank is looking for a new Consumer Loan Collector to be responsible for initiating, pursuing and ensuring prompt collection of direct and indirect installment loans. We are seeking an individual with at least 2 years previous banking experience in a customer facing role possessing strong communication skills.

    Essential Job Duties & Responsibilities

    • Communicates with delinquent borrowers in attempting to obtain late payments, using the telephone and letter writing as the primary means of contact.
    • Receives and reviews a listing of all delinquent installment loans.
    • Refers delinquent borrowers to lender or underwriter in cases of refinancing.
    • Prepares reports and summaries indicating the type and status of delinquent accounts and collection activities.
    • Achieves compliance certification and uses knowledge of compliance/CRA regulations in day-to-day activities.
    • Outside collections, including repossession and reports associated with these activities.

    Experience and Education

    • 2 years collections experience preferred OR 2 years banking experience in a customer facing role preferred
    • High school diploma or equivalent
    • Working knowledge of consumer debt collection regulations with general knowledge of the principles of consumer installment lending.
    • Ability to discuss sensitive financial situations in a tactful manner to resolve the delinquent status.
    • Excellent communication (oral and written).
    • Strict adherence to bank organizational structure, policies and operating procedures.
    • Strong ability to maintain confidentiality.
    • Basic computer skills with ability to learn core banking system and maintain working knowledge of MS Office.
    • Strong attention to detail and highly organized while focusing on work quality.
    • Ability to establish priorities and meet deadlines.
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