• Member Services Associate (FT or PT) (Omaha/Papillion)

    Club Pilates
    Job Description

    POSITION:

    The Member Services Associate assists the Studio Managers by providing exceptional service to existing members and helping new people discover the health benefits of Pilates. Member Services follows up with qualified leads via phone, text and email, books them into Intro Classes and onboards them as studio members. The Member Services Associate also assists with helping retain current members by ensuring our members receive the best Pilates experience available.

    AVAILABILITY:

    We have multiple open positions in order to support our growth into Papillion and to allow us to promote from within. We have immediate openings in our 3 Omaha studios as well as our Papillion studio opening this summer. We are open 7 days per week and are looking to fill various shifts from 8:30am - 8:30pm on Weekdays and 8:30am - 2pm on Weekends. Ideal candidates will be looking for anywhere from 10 to 40 hours per week.

    REQUIREMENTS:

    • Excellent sales, communication, and customer service skills with at least 2 years experience serving people at an exceptionally high level.
    • Goal-oriented with an ability to achieve sales results in memberships and retail products
    • Ability to learn and use the Club Ready software system and have solid computer skills
    • Ability to stand or sit for up to 8 hours throughout the workday
    • Must be fluent in English and have excellent communication skills via in-person, phone, text, and email
    • Must be a proficient multi-tasker who is able to juggle several member requests in a short period of time.

    RESPONSIBILITIES:

    • Execute sales process of lead generation, follow up, and close
    • Conduct tours of the facility while establishing a relationship and identifying an individual’s needs and wants and how they fit a Pilates practice
    • Sell retail merchandise to members
    • Maintain acceptable level of personal sales production
    • Present available services to current or prospective members
    • Book quality appointments to achieve monthly sales goals
    • Participate in special or community events to promote the club
    • Ensure studio is clean throughout the day
    • Other duties as assigned

    COMPENSATION & PERKS:

    • This position offers a competitive base pay, commission on sales and discretionary profit share bonuses.
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